Are Your Managers and Leaders Following the Latest Strategies and Solutions to Recruit, Retain, Engage, Train, Motivate, Articulate, and Instill a More Positive, Productive, and Profitable Culture?
As you know, people join companies and leave managers. In fact, in a recent Gallup survey, the #1 reason people quit their jobs was because of their manager.
Unfortunately, many people get promoted for their technical skills and not necessarily their ability to lead. Your leader’s and managers’ quality and competency directly correlate to your company’s or organization’s success.
The Leadership Mastery Program facilitated virtually or in-person will focus on the essential skills and competencies managers and leaders must possess to build a more positive, productive, and profitable workplace and customer care culture.
Now! You will get a continual improvement learning system to upgrade your managers’ and leaders’ skills that go well beyond a “learn and forget” one-time training program.
Each participant will receive the following:
* All-inclusive full-year program offered virtually or in-person
* Ten interactive, engaging, relevant and content-rich professional development programs
* Follow up peer to peer-facilitated advisory meetings
* Scheduled one to one coaching sessions with each participant
* Unlimited access for questions, advice, challenges, mentoring, and continual support for an entire year
Arnold Sanow, MBA, CSP, and his associates have worked with thousands of leaders and managers from top-rated companies and organizations. We will work with your team to provide the best practice tips, tools, and solutions your team members can use – NOW!
The Leadership Mastery Program includes the following modules:
Module 1 – Communication Crushers vs. Positive Interactions. This interactive session will provide the participants with an in-depth understanding of the traits, behaviors, attitudes, and communication elements that either help or hinder working relationships, team cooperation, and a positive work culture. We will cover such areas as the power of appreciation, active listening, email rules, eliminating misunderstandings, empathy vs. sympathy, blame, accountability, rudeness, snap judgments, assumptions, creating a positive environment, everyday interactions, and more.
Module 2 – Understand others First – To understand, motivate, influence, lead and get along with others, we need to communicate in the ingredients that others find essential and not just what we perceive as important. The statement “treat others the way you want to be treated” should be changed to “treat others the way they want to be treated” At the end of this module, everyone will understand their communication style and the style of others with whom they work. As a result, each participant will improve their ability to build rapport, relationships, communicate, and connect with others. We will use a proprietary communication styles exercise.
Module 3 – Generational, Gender, and Cultural Differences – Communicating is an art, not a science. To motivate, influence, and create a more positive, productive, and profitable work culture, we must learn and understand others’ characteristics, traits, and differences. In this session, we will explore how to understand, connect, communicate, and get the most out of different age groups, gender, and cultural differences.
Module 4 – Body Language, Tone, and Words – It’s how you say it, not just what you say. This module looks at how your body language, the tone of your voice, and the fact that the words you use can either enhance connections or destroy them. Participants will learn techniques to make themselves more approachable, likable, and trustworthy and instantly detect the meaning of others’ body language.
Module 5 – Unconscious Bias/ Your Rule Book – Everyone sees things through different lenses. We all have separate realities, and when people don’t abide by or break our rules or expectations, it generates a reason to penalize or disconnect from the person (violator). This module will look at how your biases, assumptions, snap judgments, stereotypes, should’s, should not’s, and ego is getting in the way of building enduring connections and positive relationships.
Module 6 – Emotional Intelligence – What it is, how to apply it, and why it matters to you. This module will look at the five critical competencies of those with high emotional intelligence: self-awareness, self-regulation, self-motivation, empathy, and positive and productive relationships.
Module 7 – Handling Disagreements, Difficult People, and Difficult Conversations – This module will go over the four steps to manage any disagreement, 12 ways to deal with difficult people, handling bullies, negativity, and step-by-step templates to handle difficult conversations.
Module 8 – Seven Ways to Get Everyone Singing Your Praises – This module focuses on the seven competencies that will help you and your team members get along with anyone, anytime, anywhere. We will focus on keeping your attitude adjusted, being reliable, responsive, displaying trust and credibility, appearance, empathy, and kindness.
Module 9 – Leader Development – Train the Trainers – This module will provide Leaders with specific training tools, exercises, activities, strategies, and tactics they can use on an ongoing basis to train and get the most out of their team.
Module 10 – Presentation Skills Training – Whether speaking to one person or one hundred, getting your message across clearly and concisely is essential to your success. Fortune magazine mentioned it as the #1 skill for career growth. This module will help anyone project poise and professionalism, captivate and engage their listeners, persuade people to act on what is said, eliminate the fear of speaking “speaker’s anxiety,” and boost your credibility, image, and personal presence. Presentation skills are essential for every Leader.
Optional Modules: (Can be substituted)
Sexual Harassment – What it is and what it isn’t. This module will look at how to recognize and deal with sexual harassment. Sexual harassment prevention starts with a change of behavior. Although some workplace behavior is easy to identify as inappropriate, many actions that may appear innocent on the surface are incidents of sexual harassment.
Violence in the Workplace for Managers – Learn how to recognize violent incidents, respond and prevent them.
Working Remotely – We will explore the best practices in engaging, motivating, inspiring, and getting things done with your team members in a virtual world.
The Leadership Mastery Program Includes:
Please feel free to contact Arnold anytime at 703-255-3133; cell and text- 703-869-1881 firstname.lastname@example.org or www.arnoldsanow.com
A Few Client Reviews:
Arnold, thank you for facilitating a great day with our team. This first-rate professional development was spot-on and well-received by all. I look forward to reading your book. Your expertise as a “Get Along Coach” is obvious. John Richman, Ph.D. President, North Dakota State College of Science
Thank you so much for the days! It was a great workshop, and I feel very beneficial not only for the Management Trainees but also for me. I want to continue with this program in the future. I will keep in touch as we move forward with future groups. Kristi Paulson, Marketing Resource and Talent Development, Toyota
My bureau, Eagles Talent Connection, has had the opportunity to book Arnold for speaking engagements on multiple occasions. Arnold does an excellent job of listening to the client’s needs, tailoring his presentation, and exceeding their expectations. I have received many spin-offs from his original appearances for our clients, and these have resulted in additional bookings. He is a pleasure to work with and a great value. Thanks, Arnold!! Kristi Wilson, VP Eagles Talent Speakers Bureau
Arnold was a big hit this week! He was full of energy, had great stories, related well to our group, and was funny. The group walked away with specific ways to connect with our customers. Thanks for making both of us look good! Paula Kennedy, Manager Learning Development, Kaiser Permanente
Great job, Arnold! In addition to your terrific presentation, we appreciated your exceptional efforts to get to know our audience. Your coming in early was a real stress reducer as well! We definitely look forward to working with you again. I heard nothing but compliments from our chapter leaders regarding your presentations in Phoenix and Atlanta. Well done! Joe Frack, CEO, Society of Financial Service Professionals
Arnold Just wanted to say a quick thank you for presenting to our team on Tuesday night. Everyone was still talking about it the next morning. You did a fabulous job engaging everyone and keeping the presentation interesting and useful… Not an easy task after a long workday, a full meal, and at 7:30 in the evening! You helped energize our team and reminded them what is important, what is expected by customers, and how to make a stronger and more positive impression. We all had a fun time, and I enjoyed working with you. Thanks again. Amy Shannon, Meeting Coordinator, Lockheed Martin
Arnold, thank YOU for two great presentations. Overall, the team was very pleased with the day. You were well received by all. I will pass on my recommendations to the event planning team, and hopefully, we can one day work together again. Doris Dunn, Director of Community Relations, Farmers Insurance – Chairperson, Chartered Property Casualty Underwriters of Southern California
Arnold, You were a great speaker, and all the buzz has been very positive. Thanks for being so flexible on the schedule. I have forwarded your email to everyone in the company. If you ever need a reference, please don’t hesitate to use me. Scott Jones, Senior Vice President, Donaldson Property Management
The comments were very positive as you reinforced listening and communication skills in a good interactive session. Many were pleased, and I thank you so much! Nada Abilmona, Project Coordinator, FBI Academy
I can speak confidently for our entire group in saying that your delivery, pace, content, style, and especially the on-target videos and examples were just what we needed to accomplish our goal. When I saw you greeting attendees at the door on the first day, I knew we had hit a home run in selecting you as our trainer. Thank you for the books and the post-training cards and materials. I will definitely pass along your name to VDOT-wide trainers and training stakeholders: Karl Reedy, District Administrator, Virginia Department of Transportation.
You rocked it! The feedback is overwhelmingly positive. I look forward to working with you again. I’m so glad that it all worked out – perfectly! Thank you!!!!! Kathy R. Lubitz, Leadership & Org. Development Sr. Manager, Arctic Slope Regional Corporation
Your presentation was perfect and right on the money!! Thanks for working with us. Maybe we will have a chance to work together again. Linda Strickland, AgCarolina, Farm Credit
What a quality presentation! You couldn’t have done better for us if you had planned years ahead. The quality, attention to detail, and preparation were right on the money! Ron Davis, CSP, Chairman of Security Associates
Arnold knows how to empower individuals and deliver a session on leadership and people development that is inspiring. He challenges professionals to consider every employee engagement as a strategy to increase morale and productivity. Arnold reminds the audience communication is an art, and great leaders are on a constant pathway of self-discovery. Well received session. Judy Cartwright-Stephenson VP, Human Resources, Kaplan Learning Company
Thanks for a great job! You were on the mark, and your efforts to tie your subject to our business enabled our people to get more out of the presentation. The response from the group was an overwhelming “yes” to your program. Let’s discuss on-going sessions. Ira Barkoe, Executive Vice President, COMSTOR
This is just a quick note to thank you for another great presentation. All of the feedback we have received was very positive. While our program is in the business of communicating, it doesn’t necessarily mean we are perfect at it ourselves. You gave us a nice foundation for us to work from in building a more effective group of managers and supervisors. There was a lot of very helpful information that was presented in a way that people engaged in and got a lot out of. Everyone was pretty energized by what you said and how you said it. Robert Tynan, Deputy Administrator, Office of Public Affairs, U.S. Department of Agriculture
If you would like to meet to see if we can assist you, please contact me anytime at 703-255-3133 – cell and text 703-869-1881 or email@example.com. I am also happy to meet in person if convenient or set up a zoom call.
www.arnoldsanow.com – www.speakingcoach.com
See Interview Below with David Muir of ABC News on How to Get Along Better with Anyone, Anytime, Anywhere
What is an Executive Mastermind Advisory Group?
The Executive Mastermind Advisory Group (also known as a peer to peer advisory board) consists of a facilitated group of peers who challenge each other to create and implement goals, brainstorm ideas and support each other with total honesty, respect, and compassion. The ideal mastermind group ranges from six to ten participants. The group is facilitated by a trusted advisor (Arnold Sanow) who prepares the agenda, keeps the group on track and provides additional insight. The members can be a team of peers at work or a group of people from different organizations.
How does the Group Work?
The members of the group meet once a month from four to seven hours depending on the size of the group for twelve months (a six-month option also available) to solve problems, evaluate opportunities and work on personal and professional issues. The members work together in a caring and safe environment and confidential manner. Members of the group help each other to get to where they want to go, give feedback, help brainstorm new possibilities, generate creative ideas, and set up accountability structures. The facilitator (Arnold Sanow) and the group will provide each member with the tools, support, and structure to accomplish their goals and objectives and set up realistic and easy to implement action plans.
Besides the once a month group meeting, Arnold Sanow will meet individually with each member to engage, coach, and assist them in continuing their professional and personal development, design a strong action plan, check progress, and ensure accountability. The member can also contact Arnold anytime during the twelve months with any pressing needs, concerns, or challenges.
The facilitator and trusted advisor, Arnold Sanow, has an extensive background in counseling, relationship building, people skills, human behavior, organizational development, and leadership. For over thirty years, he has helped individuals, leaders, and teams maximize performance, overcome obstacles, and achieve success.
Some of the concerns individual members and groups have worked on include; identifying goals, objectives, challenges, concerns, vision, mission, clarifying priorities, planning, developing guidelines and ground rules, best practices, getting along, conflict management, trust, building personal and professional relationships, understanding others, communication, emotional intelligence, everyday interactions, motivation and morale building, leadership development, strategy development, anger management, stress management, handling difficult people, managing difficult conversations, presentation skills, life skills, and personal presence, accountability and other concerns.
Arnold’s role is to create trust and rapport with the group, help the members coach, and advise each other, assist the members in creating powerful goals and hold members accountable. He keeps everyone on task and facilitates thought-provoking questions and discussions. Also, as Arnold is a subject matter expert in many of the topics discussed he would aid in helping members of the group get the results they want.
By working together, Arnold’s clients find greater balance, success, clarity, productivity, confidence, passion, purpose, and peace of mind.
What does a Typical Meeting Look Like?
Why Have an Experienced Facilitator for Peer Groups?
The investment to include all of the above ranges from $9,900 per person and up per year. There is also a six-month option that ranges from $7,900 per person and up. The Peer to Peer Advisory group includes the twelve meetings (or six with the six-month option), the one to one coaching sessions, and unlimited access to Arnold Sanow between meetings for any pressing challenges, concerns, or needs. The minimum size of each group is six participants, and the maximum for any group is ten participants. If there are more participants, additional groups may be necessary.
Options: Additional Fees:
360 degree feedback for each person to get insight on how they are perceived (strengths, weaknesses, perceptions, etc.) from their peers, bosses, staff, customers, and stakeholders. The 360 is accomplished in-person, by skype or by phone. The 360 is done at the beginning of the mastermind/coaching and in some situations again at the end of the yearly mastermind.
Professional Development Programs, Facilitation, Training
Additional programs for the member’s staff or programs beyond the team’s structure are an extra fee. In-depth training focuses on programs in leadership, team building, customer service, communication, presentation skills, getting along, and building relationships.
Meditation – This is a confidential process for resolving conflicts among staff, clients, or stakeholders. Participants have the opportunity to talk through their conflicts with the help of a trained mediator. The mediator does not take sides or place blame on anyone. They listen to all participants, ask questions for clarification, identify the real problems and concerns, and then assist the participants in developing their solution to the conflict.
10:00 – Housekeeping and Agenda
10:05 – Ice Breaker Exercise (Answer the most difficult question below)
10:25 – Member updates – 5 minutes each
10:55 – Focused executive (One member)
Noon – Break – Lunch
12:30 – Roundtable discussion topic: 3-4 topics @15-20 minutes each (prepare in advance using issue preparation worksheet)
1:45 – Wrap up group meetings, get individual commitments and set up accountability check-ins.
2:15 – Work 1 to 1 with participants for the rest of the day and the following day.
Skype – arnold.sanow
Full Time, Part Time, Side Gigs
Arnold Sanow, MBA, CSP (Certified Speaking Professional)
www.speakingcoach.com – 703-255-3133- cell -703-869-1881
I have been a full-time professional speaker, trainer, coach, and consultant for more than 30 years, with over 2,500 paid keynotes, training, facilitation, and professional development programs. Also, I have worked on over 1,000 coaching and consulting assignments.
Almost every time I deliver a program, someone asks, "How can I do what you do?" and "What does it take to become a speaker, trainer, consultant, and coach?"
For over 20 years, I have been helping people to start their own part-time, full time, or 'side hustle' speaking, training, consulting, and coaching businesses.
If you want a personalized, one to one, step by step, coaching and mentoring program to help you set up your business, drastically cut the learning curve, save lots of money and get on the fast track my Speaking, Training, Consulting and Coaching Mentoring program is for you.
“The best money I ever spent to invest in myself as a speaker was hiring you as a coach” Michael Chaleff
“My income has increased three times in the short time that I have been working with you” Ronald P. Culberson, LCSW, CSP, CPAE, 2012-2013 President of the National Speakers Association
“Arnold’s program can take years off a new speaker’s learning curve.” Michael Schmidtmann, CSP (Certified Speaking Professional) and Past President of the National Speakers Association DC chapter.
If you want to:
If you answered yes, my coaching and mentoring program is for you.
As your mentor and coach, I will provide you with a tailored program and system focusing on your needs, your concerns, and your challenges.
You will get proven business and marketing strategies and an action plan that works. My step by step coaching and systematized approach will save you time, money, and help you to avoid the costly mistakes that can derail your business.
It's like having your own full-time personal business and marketing advisor and strategist at a fraction of the cost. You're never alone!
“Thank you for the amazing training/consulting day. I very much enjoyed it. I am just sorry I didn’t meet you 20 years earlier,” Dorit Ilani, Ph.D.
“I was new in the speaking business and didn’t know where to start. Early on, I made a smart decision. I hired Arnie Sanow to help me get started. It was the best move I made! Arnie coached me through the fundamentals of the business, marketing, contracts, and more. As my business has grown, I’ve continued to work with Arnie to enhance my marketing strategy and tactics. He’s my not so secret weapon” Shelley Row, P.E. MBA, President National Capital Speakers Association
“I have been speaking full time for over 15 years, and one of the best things I ever did was hire Arnold Sanow as a coach” Ray Stractbein, Past President of the National Speakers Association, DC chapter
“I left Arnold Sanow’s class feeling that he’s given me a jumpstart on my career. His talk was brimming with practical advice, and it’s advice that speakers can put into effect immediately. On top of that, his genial delivery makes you feel that he really, REALLY, REALLY cares about you and wants you to succeed” Mrs. Frank Perdue (Mitzi Perdue)
The speaking, training, and coaching business is not an easy business to start and maintain. In these challenging, changing, and competitive times you must have a coach/mentor who knows what works, what doesn't, and who has "been there, done that."
Although others may offer you advice, ask them this simple question, "Have you done this before?" If yes, learn all you can from them. If not, ignore the advice, unless they have been where you want to go.
Don't be fooled; many people may proclaim to be a speaking business coach. Do they have a solid track record? ; Are they booking 100 ++ paid presentations a year? Are they living the lifestyle you want to live in? And are they making the money you want to make?
I will take the guesswork out of running a speaking, training, consulting, and coaching business and be your accountability coach to make sure things get done. We will focus on your needs, challenges, and concerns with real-life, practical, simple to understand, and easy to implement solutions. Plus, I will share everything; nothing will be left out!!
“Thanks for all your help. It has made a HUGE difference and will affect what I do for the rest of my career”. Steven Gaffney, CSP, NSA Million Dollar Speakers Club
“To Mr. Marketing, without you and your mentoring program, neither my business or this book would be a reality.” Robin Webb, Author of Pynch of Thyme
“Thank you so much for your help and support with my new speaking and coaching business. I can’t tell you how helpful your coaching sessions have been in helping me structure my thinking around my business structure and speech topics. Thanks.” Lori Nicolson
“Arnold, thank you for working with me to launch my speaking, training, and coaching business. Because of your valuable advice and counsel to grow, I already see results! I have already booked a high fee speaking and coaching opportunity!” Wendy King
“Arnold, your advice really works! Business is coming to us — In fact, three speakers bureaus just requested information on my services.” Rick Mauer
I am offering you an affordable, easy to understand and proven step by step roadmap and system and the guidance you'll need to feel comfortable and confident in all aspects of this lucrative, fun, satisfying, and exciting business.
I also realize that everyone is different, and no one system works for everyone. Every person has a unique combination of background, expertise, style, and goals. I will help you reach your goals with a tailored program customized for you.
“ Thank you again for everything. We feel with 100% certainty that investing in your services was the absolute right decision! I fully believe that things are going to move rather quickly from here on out. You are changing our lives!”Dave Massey
Although there are plenty of books, seminars, and resources about building a speaking and training practice, these alone can't compare to your own personal advisor. I will be available for you for daily inquiries and concerns about presentation skills, pricing, sales, marketing, proposals, networking, reviewing materials, and much more.
And as your profitability and accountability coach, you will never be alone!
“I want to thank you again for a great session. You really have a gift – for turning a seemingly average opportunity into something magical (i.e., more dollars)” Mark Sincevich
“I am following your advice and your step-by-step workbook, and I already have booked several speaking engagements. Thank you!” Roz Trieber
You can call, text, skype, zoom, or email me as much as you want and even every day if you wish. Some clients call daily, others weekly, and some at our scheduled meetings. I promise always to be approachable, eager to speak with you, and willing to get back within the day.
I will also act as an agent for you. I get many requests from those looking for speakers and trainers, and I refer the people in my mentoring and coaching program first!
“Many thanks for an excellent work session! You gave me so many great ideas to spark my speaking business. I was impressed by your wealth of information. My time with you was well spent.” Rick Buckingham
This investment is low enough for anyone serious about building a business and high enough to show me your commitment to making this business work for you. Plus, it is easy to make your money back through increased activity and higher fees. In fact, for many people, your investment will be paid back in one or two speaking, training, coaching, or consulting engagements.
“What do you say to someone who has given you the tools to help others while giving you the opportunity to dramatically increase your income? Thank you from the bottom of my heart.” Ronald Baras
In my one to one six months master program and system, I will work with you on an ongoing basis. You are never alone! You can email and call me as much as you want. I promise to have an answer for you every time.
Here are a few of the questions asked and answered daily. Are some of these your concerns?
These and thousands of other questions come up daily. Some of these take a few minutes for me to answer, and others take hours.
Whatever it takes and no matter how long it takes, I will have an answer for you. I will never give you just a quick explanation, but an in-depth "how-to" solution.
“Arnold, As you know, in coaching, we recognize the power of gratitude. I am grateful to have met you. And I thank my lucky stars that you are my mentor. You are a good role model for me, and a good person: a real mensch. You are truly dedicated, and the “Go-To” guy when it comes to aspiring speakers. Thank you.” Dr. Allan Stafford
“You are the best mentor an aspiring speaker and author could have discovered. Thanks to your guidance, this book is a reality, and my speaking and law firm are growing every day! Thank You … Thank You …“ Warmest Regards, Cheryl Frank., JD, CPA. Author of “How To Survive An IRS Attack”
I am only working with a few people in this program, as it can be very time-consuming. Admission is limited, and it is on a first-come, first-serve basis. If you want to stop wasting time, money, energy, and making costly mistakes, this program is for you.
“Arnold’s coaching/mentoring program is like getting an MBA in the speaking/training business. It was a great investment. He provided me with tips, tools, contacts, resources, and real-life solutions to get my business on the fast track. I especially liked his ongoing 1 to 1 coaching. I was never alone. He was always available and got back to me promptly with any questions or concerns. If you are looking for an easy to understand and implement step–by–step roadmap from a super successful speaker/trainer who will share everything, Arnold is the right choice! Carson Tate, CPO, President Living Simply and Working Simply
Here are the options;
You will have an accountability partner to make sure you keep on track and get things done.
You are never alone. One of the reasons people fail is they don't have a partner who knows the ropes, which can save them time, money, and frustration. It's like having your own employee at a fraction of the cost.
There is a cap on your investment. There are no surprises, and you know exactly what is to be spent. There will never be a debate about what is billable.
There is never a "meter" running. You can contact me anytime and not have to worry that you will be charged for every minute, hour, day, or week.
It's hard to know how long it will take for everything we must do to make you succeed. I will spend as much time as necessary to get you on the right track.
The value-based flat fee coaching is the most comfortable and most convenient way to work together. There will never be a debate about what is billable.
If you need to stop the coaching for any reason, we can put a hold on the time left until you are ready to start again.
If you wish to renew after six months, there is a discounted fee for each renewal.
The investment for the value-based unlimited access program is $15,000 for six months. There are no other expenses, and this includes one trip to your location anywhere in the USA or Canada. Prices and costs vary for overseas. You will also receive unlimited phone calls, zoom meetings and email support regardless of where you live.
Plus as a bonus, I will provide you with step by step guidelines to set up the following additional moneymaking opportunities.
1. Mastermind and Peer to Peer Advisory Groups – Facilitate, lead, and deliver this program. All instructions and marketing materials are provided. I will also be available to collaborate with you!
2. Leadership Mastery Program – Sell an ongoing program to help Leaders and Managers excel. All instructions marketing materials provided. I will also collaborate with you!
3. Concierge Program for Companies – Here is a low-cost program to offer companies for continual improvement. I will provide you the template and advertising letter.
If you reside outside the USA, please ask about pricing for the coaching and mentoring program. If you have a partner, there is an additional $4,000 fee to be involved in the coaching and mentoring program.
If you sign up for the six-month unlimited access program or the weekend retreat and add a "Presentations to Go" program, the licensing fee for the "Presentations to Go" program is only $7,900 per each session (savings $2,000). If you have a partner working with you, there is an additional $3,000 fee.
“I am so happy that we’re working together – you’re instrumental to my success. I have learned so much from you already and can’t wait to learn more. Thank you for being a part of my team!” Colleen Vossler, Vossler Negotiations
“Arnold, I couldn’t have built my business without you! I am well on my way, and through every step, you have been approachable, available, responsive, and, most of all, you know all the dos and don’ts of the speaking and training business. You are a great coach and mentor,” Steve Weber, aka “Forest Gump.”
I am always happy to talk with you to see if working together makes sense. My coaching and mentoring is not a "get rich quick scheme" but a program and system to build a solid foundation to grow a sustainable business. I will provide you with the pros and cons of my program. I am not out to "hard sell" my coaching program and system if it is not right for you, and there is not a real good chance for your success.
“Thank you for all of your help during the past year. You are terrific, and your support has been outstanding. You are an excellent coach. You are always upbeat, sincere, and professional. I feel very good about my decision to join your mentoring program and that I’ve got much more than I’ve paid for. ” Mary Cadden
“You opened my eyes to many possibilities that never would have occurred to me” Scott Wallace
“My greatest thank you for the wonderful learning experience through your mentoring. Even though I have been speaking for years, I never realized how much more I needed to know. Thanks for filling in all the voids I never knew existed. You are truly the light that I now see at the end of the tunnel” Dr. Gene Charles
“I was recently talking to other speakers (NSA-VA) about how to sort through and make sense of all the offers from people who work with speakers. I told them that my investment with you ten years ago (!) made all the difference in my business, and I think about and do things you taught me all the time. Thanks for being part of my success” Susan Trivers
Other Programs and Services
Speaking for Big $$$ Boot Camps – Intensive sessions with all the tips, tools, and strategies you'll need to get on the fast track. If you get any group of people together from 2 to 200, I will come to your location to deliver a program for you for a flat fee. Contact Arnold for information.
Promotional Copy Writing – Arnold will write a promotional copy for your flyer -$1,000 per flyer. Arnold will also write promotional copy for your website. Please contact me for pricing. Copy-writing is included at no additional fee if you purchase the $15,000 package.
Articles – Arnold will ghostwrite an article for you. $1,000 per article or 5 articles for $4,500.
Presentation Skills Training – Arnold will work with you 1 to 1 or with your group to assist you in improving your presentation and personal presence. This program includes video feedback (optional). If you want to overcome speakers' anxiety, project poise, and professionalism, captivate your listeners, persuade people to act on what you say, touch up your presentation to make it more engaging and humorous, and develop comfort and confidence, this program is for you. Please contact us for pricing. 1 to 1 presentation skills training is included in the $15,000 package
Get Published Now! – To boost your credibility, fame, speaking engagements, and get your name known, Arnold or his associate will write articles or a book for you. Books and articles get you noticed, create speaking opportunities, differentiate and separate you from the crowd and maximize your speaking, training, and coaching fees. Plus, many companies will not consider hiring a speaker who has not written a book.
“As a result of following your suggestions with the evaluation form, etc., I booked a client from the talk I did last week. Thanks for paying for yourself six times over in the first week!!Not bad from just a week after working with you” Sean Carroll
“I want you to know that meeting you and working with you has changed our lives!” Dave and Karen Massey
“Arnold, Not a day goes by that I don’t think about your generosity to help you give me. It is never taken for granted. And I want you to know that. Thank you for being a great mentor and coach.” DW Starr
“I love that you walk your talk! Follow-up is a key component of business success. It will take me a while to digest all that you have said, but I have already a few baby steps. First, I contacted an attorney to work on a licensing agreement and make sure that I have protected my IP. And second, I have sent follow-up emails to the business cards that I had collected in my suit pocket. Trying out Constant Contact is next. I enjoyed our session and have a lot of ideas to implement. I expect our first meeting will not be our last!” Cheers – Jennifer H. Elder, CPA, CMA, CIA, CFF, CGMA, MS
“Arnold Sanow is a dream coach for someone wanting to start and grow a speaking business. I interviewed several coaches before Arnold and was not satisfied. Arnold is a very successful speaker who coaches because he genuinely cares about helping others. This is reflected in several ways: His fees are reasonable and affordable. He really listens and is gently honest in his responses. He helped me look at the topics I really want to talk about, and helped me answer the question, “Is this marketable? Who will buy this? How can you reach them?” And he responds to my phone and email questions with wit and wisdom. As long as Arnold is coaching speakers, he will be my coach. I strongly recommend that you explore this with him – he’ll be straight with you about whether or not he thinks it will work. I would be happy to answer any questions you might have as you make your decision.” Terry Nicoletti
“It’s Thanksgiving week, so that is the perfect time to say, along with Hamlet, “I humbly thank you, sir.” I learned so much in our time together! Thank you for everything. It was a game-changing meeting for me. I’d be delighted to give you a reference or anything else that would be helpful.” Carol Ann Lloyd
Presentation and personal presence skills are crucial to success for the growth of any leader, manager, or employee. Forbes magazine rated presentation skills as the #1 most valuable professional development skill for future success.
Furthermore, people who speak and communicate well are perceived as credible, smarter, more trustworthy, competent, likable, and have a commanding presence.
As Lowell Thomas said, “The ability to speak is a shortcut to distinction. It puts a man or woman in the limelight, raises him/her head or shoulders about the crowd and the man or woman who can speak acceptably is usually given credit for an ability all out of proportion to what he or she really possesses.”
The fact is if you want to project poise and professionalism, captivate and engage your listeners, persuade people to act on what you say, develop comfort and confidence, connect with others, speak with authenticity and boost your credibility, image, and personal presence these tailored sessions are for you.
Whether you speak to one person, one hundred or one thousand, getting your message across in a clear, concise, easy to understand, and compelling manner is essential to success. By improving these areas, you will build rapport, relationships, and connections with customers, co-workers, and employees.
Over the last 25 years, I have been working with companies and organizations like yours to improve presentation skills, personal presence, interpersonal relationships, people skills, and overall communication. As the author six books to include, “Present with Power, Punch, and Pizzazz … The Ultimate Guide to Delivering Presentations with Poise, Persuasion, and Professionalism” and “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers … even kids” and someone who has delivered over 2,500 presentations and coached and trained thousands of people, I want to provide you with three training options.
Option 1: Basic
This full-day program will be an intensive, interactive, “how-to” overview of all the critical aspects involved in what makes up an excellent presentation. This program will be very interactive with exercises, discussions, and “how-to” content. Also, a few people will volunteer to provide a 7 to 10-minute presentation. The purpose is for the participants to learn from watching the performances and hearing the feedback. I will also provide feedback and provide ways to improve. The full-day program works best with any minimum and a maximum of 25 people per session. Since each of my sessions are tailored to the unique needs of my clients, the participants will walk away with some or all of the following. All my programs will focus on your challenges, needs, and concerns.
Option 2: Deluxe
My comprehensive presentation skills training system provides maximum benefit in a minimum amount of time. The ideal set up is to have two sessions per day. Each session lasts approximately 3 to 3.5 hours, with 4-6 people per group. Although I may be on-site at your organization for days (depending on how many people need training), no one is out of the office for more than 3.5 hours. For example, one company had 36 people that needed training. Although I was on-site for three days, the time commitment for each employee was only 3.5 hours.
We begin with an initial overview of best practices. After this brief review, each participant then delivers a 7-10 minute presentation that they prepared in advance of the training session. The other participants provide comments on what they liked and constructive critiques on where they need improvement. I will also offer constructive criticism with “how-to’s” and exercises on how to fix weaknesses and enhance strengths. After this is finished, the presenter is then asked to deliver parts of their presentation over with the recommended changes. Everyone sees instant results. Instead of the typical training program, we will focus on what each person needs. The other participants learn by observing each presenter and by learning from the exercises. Everyone is a real-life case study. This session is also videotaped, and everyone receives a copy of my book, a handout, and a follow-up e-mail with the “keepers” critical points of their session. If there are more than 8-12 people who need training, we can schedule additional meetings on the following day(s). We will go over crucial competencies as necessary, as listed in option one.
Option 3: Premium
This full-day program is similar to option 2. The main difference is after the first-day session; participants will meet the next day and have 30 minutes to 1 hour in a private 1 to 1 coaching session to go over specific challenges and concerns they want to work on. For example, some people may wish assistance in overcoming the “fear of speaking,” while someone else may want to work on “how to deliver a presentation.” We will go over critical competencies as necessary, as listed in option one.
Option 1: The investment of $5,900 plus expenses include the following:
Option 2: Deluxe. The investment of $5,900 plus expenses include the following:
Option 3: Premium. The investment of $12,900 (per group) plus expenses includes the following:
I also work one to one to prepare/help write presentations, review presentations, and provide ongoing feedback and license my presentations for individuals and companies to present. Please ask about one to one coaching sessions. Referrals appreciated!!
The program starts with mystery shopping to provide you with an unbiased review of your current level of customer service. We then talk to employees and customers, review guidelines, policies and procedures, look at processes and go through all the steps the customer does from the time they decide to use you, their experiences and then the post-purchase feelings.
In as little as 14 days you will have a roadmap with specific how-to, real life and practical steps you can use instantly to improve customer service. You will receive an easy-to-read and useable report sharing findings and solutions. It will list specific concerns and then will provide concrete “how-to” steps you can do now. You will also find out how to make it easier for customers to do business with you, how to meet and exceed expectations, how to overcome an attitude of indifference, how to make the workplace a more positive and productive environment and much more!
This is not a long and drawn-out expensive study with a big report that sits in a file and gets dusty. It’s a real life, in-depth observation with practical tips, tools, and solutions to make instant changes … at a fraction of the cost of those larger drawn-out studies.
The agenda for the Customer Service Makeover is as follows: (14 day format, actual time depends on size of the organization and the scope of the project)
Day 1 through 3 – We will act as a “customer” (mystery shopper) and use various services by phone, on-line and in-person. We have an extensive checklist of things to review. We will look at everything from the customer’s point of view, from the beginning of the transaction to the end. This is not meant to point out mistakes by specific employees, but to provide an overview of things that are going well and other areas where improvement is needed.
Day 3 through 5 – Interviews will be set up with various employees and customers to review their challenges, concerns and needs.
Day 5 through 7 – We will review guidelines, policies, procedures, look at processes, advertising materials, systems in place and more
Day 8 through 13 – We will compile all the information and prepare an easy-to-read, step-by-step and practical report focusing on customer service strengths and how to enhance them. We will then look at customer service weaknesses and how to eliminate and/or reduce them. Action steps with how-to suggestions will be provided. We will also look at and provide suggestions on how to improve internal as well as external customer service.
Day 14 – A debrief will be provided by phone or in-person to key people regarding findings. This can also be delivered as a seminar to include the findings as well as to provide tips, tools and solutions to providing extraordinary customer service.
** Please note with some groups we start with an overall keynote, seminar or training session. We also provide a seminar that is videotaped and used as a training tool. This program included exercises that groups viewing the tape can use**
Everyone will also receive:
Remember the only way to differentiate yourself and become less of a commodity in the workplace is through exceptional customer service.
If you want to instantly improve your customer service in as little as 14 days and get a roadmap of real life, practical things you can do now, please feel free to contact me anytime at 703-255-3133 or firstname.lastname@example.org to see if this is for you!