“The #1 Most Important Single Ingredient in the Formula for Success is Knowing How to Get Along and Connect with People” Teddy Roosevelt

Building positive connections, enhancing emotional intelligence and transforming interpersonal skills will boost your bottom line in many ways. You will retain employees, improve morale, get things done, build better teams, enhance managers and leaders effectiveness; improve customer service, win new customers, close more sales, increase job satisfaction and get customers and co-workers singing your praises. This program is based on the book, “Get Along with Anyone, Anytime, Anywhere … 8 Keys to Creating Enduring Connections with Customers, Co-Workers, Even Kids” by Arnold Sanow and Sandra Strauss. We focus on the following topics:

• Enhancing Working Relationships and Teamwork
• Building Cooperation, Likeability and Trust
• Understanding and Adapting to Different Communication Styles
• How to Communicate in a Clear, Concise and Understandable Manner
• How to Avoid Misunderstandings
• Becoming a Better Listener
• Eliminating Insensitivity, Rudeness and Incivility
• Dealing with Difficult People

• Banishing Words that Destroy Relationships
• How to Say No and Give Feedback in a Nice Way
• Understanding Body Language
• Reducing Anger
• Making Every Meeting, Interaction and Transaction Positive, Memorable and Special
• Promoting a Positive, Productive and Profitable Organization
• And More!

“Whatever is broken in your organization cannot be fixed until your employees are”

Author of Break All the Rules

The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of your customer service more than any other factor determines the level of approval customers gives you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a “wow” feeling about you and your services. In this session participants will learn the following:

• 6 Key Ingredients to Keep Customers For Life and Get Them Singing Your Praises
• What Other Companies and Organizations Do to Succeed with Their Customers
• 15 Easy Things You Can Do Now to Keep Customers
• What Good Customer Service Really Means
• Turning Moments of Truth Into Moments That Are Memorable
• Making Every Meeting and Transaction Positive, Memorable and Special
• And More!

We spend 5 times more trying to get new customers than we do to keep the ones we already have. This session will show you how to build customer relationships and a culture of customer care.

Project poise and professionalism … Captivate your listeners … Persuade people to act on what you say … Develop comfort and confidence

Whether you speak to one person or a group of 100, getting your message out in a clear and concise manner is essential to your success. People who speak well are perceived to be smarter, more competent, likeable, trustworthy and confident.

The purpose of this workshop is to help you learn how to develop and deliver high impact presentations. It is designed for people like you who make presentations on an occasional basis. It covers the basic skills necessary for you to effectively develop and deliver the presentations you are asked to do in your job.

We will cover the following areas:

• Characteristics of Successful Presenters
• The 12 Most Common Mistakes Presenters Make
• 5 Steps to Deal with “Speaker’s Anxiety”
• How to Build Instant Rapport and Connect with Your Audience
• Planning Your Presentation
• 6 Dynamic Ways to Open Your Presentation
• 15 Ways to Keep Your Audience’s Attention
• How to Never Be Boring Again
• How to get and Use Humor
• Use of Audio Visuals
• 10 Key Elements All PowerPoint Presentations Must Have
• Effective Use of Body Language
• 7 Strategies for Closing Your Presentation
• Videotaping
• And Much More!

The workshop format includes group discussions and individual and group exercises designed to help you learn presentation skills. Depending on the time and format of the session you will develop a presentation and present a segment of it during the workshop. Your fellow participants will be your audience during your practice session. You will get constructive criticism from the instructors and the participants. In addition each presentation will be videotaped (videotaping not available for short sessions or if not requested)

This session is based on the book by Arnold Sanow, “Present with Power, Punch and Pizzazz … The Ultimate Guide to Delivering Presentations with Poise, Persuasion and Professionalism”

Also, ask about our 1-to-1 presentation skills sessions to do everything from assisting you in developing your presentation to the fine points of delivering it. If you prefer a private session we can assist you. Arnold also works with companies to assist them in winning oral proposals.

Everything is changing faster than ever before. Everyone is doing more with less. And in this fast paced world team relationships suffer. Miscommunication, misunderstandings, misperceptions, conflicts, internal and external strife and stress can play havoc with teams.

As the Vice President of Southwest Airlines stated, “It doesn’t matter whether it’s two full-time jobs, four or twelve that one person has to do. Our productivity is the result of the trust we have with each other. If you have the right trust, working relationships, teamwork, environment and positive communication, the work gets done.”

Arnold Sanow will work with the participants to show them how to build stronger teams by enhancing workplace relationships and improving the workflow process. The communication strategies the participants will learn are the key for a more positive, productive and profitable organization. Topics will be based on your challenges, needs and concerns. Typical groups will walk away with the following skills:

• How to Build Cooperation, Rapport, Relationships and Connect with Team Members (Communication Styles Exercise Assessment Tool)
• Guidelines and Ground Rules Top Teams Follow
• Benchmarks: Top company Team Building Philosophies
• 12 Communication Do’s and Don’ts
• How to SOFTEN your Image to Appear More Approachable, Likeable and Trustworthy
• How to Say “NO” and Give Feedback in a Positive and Nice Way
• 5 Ways to Avoid Misunderstandings That Destroy Teams
• 3 Key Factors That Build Trust Within a Team
• 6 Keys to Get Everyone Singing Your Praises
• 12 Steps to Make Team Meetings More Effective
• 7 Step Process for Reducing and Resolving Conflicts
• Characteristics and Traits of the Best Working Teams
• Dealing with and Resolving conflicts on the Team
• Your Case Studies
• And More

According to a Harvard and Stanford University study, only 15% of your success in working effectively with people will be due to your technical skills and 85% will be due to your ability to connect, get along and your emotional intelligence.

Emotional intelligence is the ability and skill of leaders and their employees to understand and manage themselves and their emotions. Experts say it can make or break careers and elevate executive leadership to higher levels of success. So what are the best moves and worst emotional pitfalls you can make? Learn from executive coach and nationally acclaimed author Arnold Sanow what it is and why it matters to the success of executives, employees and the companies they work for.

You’ve studied The 7 Habits of Highly Effective People, One Minute Manager, Who Moved My Cheese. You’ve tried assertiveness training, team boot camps, left-brain/right-brain theories, and communication skills. Now study emotional intelligence: the ability to gather data from your emotions and the emotions of others and translate that into useful information.

What makes it different from all the other theories? Research throughout the past two decades indicates that emotional intelligence is a key factor to career and company success and overall happiness.

Emotional intelligence (EI) can be further described as “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.”

Various research sources build a case for improved EI in the workplace, because it contributes to the bottom line. From small companies to large organizations, EI helps with employee satisfaction and retention. Training dollars are better spent when managers know what they are looking for when improving their intellectual assets. Furthermore, customer service strategies and skills are honed when employees are emotionally intelligent.

While there are several ways to improve EI, including professional coaching, training and education, it all starts with an understanding of what EI is and how improvement can increase employee satisfaction, retention and, ultimately, an organization’s bottom line.

The role, power and potential of networking while establishing and maintaining a distinctive personal brand is paramount in the current social and professional climate.

Arnold Sanow, author of “Nobody to Somebody in 63 Days or Less … The Ultimate Guide to Business Networking and Word of Mouth Advertising” will share with you tips tools and solutions you can use NOW to build your networking prowess. You learn how to improve your personal brand and learn the do’s and don’ts of effective networkers, where to go and what to say to build win-win relationships with everyone you meet.

You will learn the following:

• 3 Ways to Start and Maintain a Conversation
• Networking Techniques for People Who Hate Networking
• Proven Strategies to Boost Your Image and Credibility
• What Is Your Personal Brand and How to Use It to Enhance Your Networking Success
• How to Remember Names
• 4 Key Places to Go to Network
• Creating Your 16-Second Commercial
• 17 Strategies to Make Yourself Stand Out and Become More Memorable
• 10 Power Questions You Must Ask to Uncover Needs
• Quick Tips for Overcoming Shyness
• How to Get Referrals and Why It’s Important to Give T/hem Out
• How to Turn a Networking Opportunity Into a Meeting and Then Into $$$
• 6 Key Ingredients to Get Everyone Singing Your Praises
• Strategies to Employ Prior, During and After a Networking Event to Make Every Meeting Count
• And More….

If you want to turn every person into a salesperson for you, create a positive reputation, build your brand, double and triple your return on leads, demystify the networking process and cut your traditional advertising budget, this session is for you.

This presentation is based on Arnold’s best-selling book, “Marketing Boot Camp.” Arnold will show you easy-to-implement, step-by-step strategies to get clients and customers, how to keep them and get enthusiastic referrals by building win-win relationships The focus of this presentation is based on the principle, “You are not just closing a sale, but opening a relationship.” Relationship marketing is the key to your ultimate success.

• How to Make Social Networking Work for You
• 3 Laws of Relationship Marketing
• 6 Keys to Get Customers Singing Your Praises and Coming Back
• The 9/18 Relationship Marketing system to Double or Triple Your Income
• How to Build Rapport, Relationships and Connect with Everyone You Meet
• Networking Strategies That Build Relationships
• 18 Little Things You Can Do to Keep Customers Happy
• Communication Styles Exercise to Understand Your Style and How to Instantly Understand Others’ Styles
• 8 Keys to Sales Success
• And More…

The key to persuading, motivating and influencing others on your ideas, services and concerns is to understand others first before having them understand you.

Everyone is different. Their gender, age, culture, background, circumstances and demographics must be understood before you can start to influence and persuade.

In fact, if you communicate the same way with everyone from your perspective, your chances of influencing others are going to be dramatically diminished.

It’s like the myth, “Treat everyone like you would like to be treated.” To really influence others you must, “Treat them the way they want to be treated”

Your words, gestures, listening skills, body language, ability to read and understand others, “sales” quotient, presentation style, personal presence, perceived trustworthiness, likeability and other factors all play a part on your ability to influence others.

This interactive, entertaining, information-packed and non-boring session will provide you with real life, how-to tools, techniques and solutions you can use … NOW!

Depending on your challenges, needs and concerns we will cover some or all of the following:

• How to Persuade and Influence Others by Understanding Their Communication Styles
• Steps to Getting to Yes and Building “Win-Win” Relationships
• How Your Body Language Can Influence Others and Give You an Almost “Unfair Advantage”
• 3 Inhibitors to Influencing Others
• How You Must Communicate Differently With Men and Women to Extend Your Influence
• Tips and Techniques You Must Use in Dealing with Different Generations
• Learn What Is the Best Influencing Style for Each and Every Situation
• Myths, Facts and Feelings About Persuading, Motivating and Influencing Others
• The #1 Rule in Persuading and Influencing Others
• Influencing Do’s and Dont’s
• Breaking Deadlocks
• Questions You Must Ask to Get Others Seeing Things Your Way
• Understand Sources of Power and How to Use Them to Influence Others
• Barriers and Limitations in Influencing and Negotiating
• How to Trade Concessions Effectively When Influencing and Negotiating With Others
• Learn the SOFTEN Technique So Your Body Language Displays “Like and Trust”
• 3 Ways to Avoid Misunderstandings
• 12 Presentation Tips to Influence Anyone, Anytime, Anywhere
• How to Show Enthusiasm and Conviction to Persuade and Influence Others
• Words to Use…Words to Avoid
• 5 Tips to Influence Adversaries
• Tactics, Ploys and Gambits to Get Your Point Across
• And More…