Arnold Sanow tailors his keynotes, seminars, workshops, training programs, facilitations and retreats to meet your needs, challenges and concerns. Arnold has delivered over 2,500 paid presentations to more than 500 different companies, associations and governmental agencies. He averages 4.8 to 5.0 out of 5.0 on evaluations and was recently rated as one of the top 5 best “bang for the buck” speakers in the USA.
All programs can be delivered either virtually or in-person.
Get Along Better with Anyone, Anytime, Anywhere Communicate, Collaborate, Connect!
Does Everyone in Your Office Get Along Great, Really? Really??
No matter how well your team members and leaders get along, even a slight improvement in communication, interpersonal relationships, people skills, and everyday interactions will significantly enhance productivity, engagement, morale, employee retention, job satisfaction, positivity, customer relationships and contribute to a more positive, productive and profitable workplace and customer- focused culture – And get everyone singing your praises.
Getting Along is even more essential for managers and leaders. It is well known that people join companies and leave managers. Do all you managers and leaders have a high Get Along IQ? If not, how much does it cost you in time, resources, and money to not get the training they need to get along better with colleagues, team members, and customers?
Good interpersonal skills and building positive connections with colleagues and customers are the foundation for everything we do. In fact, according to a study by Harvard and Stanford University, only 15% of your success in your personal and professional life will be due to your technical skills, and 85% will depend on your communication, emotional intelligence, people skills, and ability to get along.
A cooperative and collaborative spirit cultivates a culture that brings out the best in people and performance, keeping everyone energized and productive. When we work well together, everything works better at work, and that carries into our contacts, connections, and relationships with customers and clients.
Building positive connections, enhancing emotional intelligence, transforming interpersonal skills, and getting along will boost your bottom line in many ways.
Some areas we will cover include: 3 ways to keep your attitude adjusted at all times; How to SOFTEN your body language and tone to make yourself more approachable, likable, and trustworthy; 3 keys to building long-lasting relationships; How to avoid misunderstandings that destroy relationships; The #1 way to boost your likeability IQ; 6 ways to get everyone singing your praises; 10 top acts of rudeness and how to avoid them; 7 ways to handle difficult conversations; Dealing with difficult people and bullies; Words and language that destroy relationships; How to say No and talk to others in a friendly way; Understanding different communication and personality styles; communication crushers the derail connections; 5 keys to emotional intelligence; Active listening; Power of Empathy; Implicit and unconscious bias; Best practices and more.
Get Along Better with Anyone, Anytime, Anywhere can be delivered either virtually and in-person and tailored to meet the challenges, needs, and concerns of specific groups such as; managers, leaders, team members, salespeople, customer service reps, or others.
The session is engaging, interactive, thought-provoking, and content-rich, with real-life tips, tools, and solutions that can be put to work in your office right away. It can be delivered either virtually or in-person as a;
What Customers Love – Create a WOW Customer Experience
The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of your customer service more than any other factor determines the level of approval customers gives you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a “wow” feeling about you and your services. In this session participants will learn the following:
6 Key Ingredients to Keep Customers For Life and Get Them Singing Your Praises
What Other Companies and Organizations Do to Succeed with Their Customers
15 Easy Things You Can Do Now to Keep Customers
What Good Customer Service Really Means
Turning Moments of Truth Into Moments That Are Memorable
Making Every Meeting and Transaction Positive, Memorable and Special
We spend 5 times more trying to get new customers than we do to keep the ones we already have. This session will show you how to build customer relationships and a culture of customer care.
Winning Presentation Skills – Put Power, Punch and Pizzazz into Your Presentations
Project poise and professionalism … Captivate your listeners … Persuade people to act on what you say … Develop comfort and confidence
Whether you speak to one person or a group of 100, getting your message out in a clear and concise manner is essential to your success. People who speak well are perceived to be smarter, more competent, likeable, trustworthy and confident.
The purpose of this workshop is to help you learn how to develop and deliver high impact presentations. It is designed for people like you who make presentations on an occasional basis. It covers the basic skills necessary for you to effectively develop and deliver the presentations you are asked to do in your job.
We will cover the following areas:
Characteristics of Successful Presenters
The 12 Most Common Mistakes Presenters Make
5 Steps to Deal with “Speaker’s Anxiety”
How to Build Instant Rapport and Connect with Your Audience
Planning Your Presentation
6 Dynamic Ways to Open Your Presentation
15 Ways to Keep Your Audience’s Attention
How to Never Be Boring Again
How to get and Use Humor
Use of Audio Visuals
10 Key Elements All PowerPoint Presentations Must Have
Effective Use of Body Language
7 Strategies for Closing Your Presentation
And Much More!
The workshop format includes group discussions and individual and group exercises designed to help you learn presentation skills. Depending on the time and format of the session you will develop a presentation and present a segment of it during the workshop. Your fellow participants will be your audience during your practice session. You will get constructive criticism from the instructors and the participants. In addition each presentation will be videotaped (videotaping not available for short sessions or if not requested)
This session is based on the book by Arnold Sanow, “Present with Power, Punch and Pizzazz … The Ultimate Guide to Delivering Presentations with Poise, Persuasion and Professionalism”
Also, ask about our 1-to-1 presentation skills sessions to do everything from assisting you in developing your presentation to the fine points of delivering it. If you prefer a private session we can assist you. Arnold also works with companies to assist them in winning oral proposals.
Everything is changing faster than ever before. Everyone is doing more with less. And in this fast paced world team relationships suffer. Miscommunication, misunderstandings, misperceptions, conflicts, internal and external strife and stress can play havoc with teams.
As the Vice President of Southwest Airlines stated, “It doesn’t matter whether it’s two full-time jobs, four or twelve that one person has to do. Our productivity is the result of the trust we have with each other. If you have the right trust, working relationships, teamwork, environment and positive communication, the work gets done.”
Arnold Sanow will work with the participants to show them how to build stronger teams by enhancing workplace relationships and improving the workflow process. The communication strategies the participants will learn are the key for a more positive, productive and profitable organization. Topics will be based on your challenges, needs and concerns. Typical groups will walk away with the following skills:
How to Build Cooperation, Rapport, Relationships and Connect with Team Members (Communication Styles Exercise Assessment Tool)
Guidelines and Ground Rules Top Teams Follow
Benchmarks: Top company Team Building Philosophies
12 Communication Do’s and Don’ts
How to SOFTEN your Image to Appear More Approachable, Likeable and Trustworthy
How to Say “NO” and Give Feedback in a Positive and Nice Way
5 Ways to Avoid Misunderstandings That Destroy Teams
3 Key Factors That Build Trust Within a Team
6 Keys to Get Everyone Singing Your Praises
12 Steps to Make Team Meetings More Effective
7 Step Process for Reducing and Resolving Conflicts
Characteristics and Traits of the Best Working Teams
Dealing with and Resolving conflicts on the Team
Your Case Studies
5 Keys to Boosting Your Emotional Intelligence IQ What it is and How to Apply it
Emotional intelligence is the ability to understand and manage your own emotions and those around you. People with a high degree of emotional intelligence know what they are feeling, what their feelings means and how these emotions can affect them and other people. Emotional intelligence is a crucial trait of top performers.
Emotional intelligence is vital for leaders as "people join companies, but they leave managers." The manager or leaders' emotional intelligence directly correlates to the success or failure of recruitment, retention, motivation, morale, productivity, cooperation, relationships and ultimately profits.
In this fast pace and changing world where communication breaks down, people are on edge, relationships suffer, and sometimes the "niceties" are lost. Improving emotional intelligence will improve your leader's and team members' ability to excel in increasingly challenging and complex roles and tasks.
This tailored professional development program delivered in-person or virtually will provide an in-depth review of the critical competencies of emotional intelligence:
Experts say Emotional Intelligence can make or break careers and elevate executive leadership to higher levels of success. So, what are the best moves and worst emotional pitfalls you can make?
Everyone will walk away with tips, tools, and solutions to communicate better, improve everyday interactions, build rapport and relationships, reduce stress and anxiety, improve collaboration, cooperation, and connections. In short, people with high emotional intelligence IQs will get along better with colleagues, employees, and customers to create a more positive, productive, and profitable culture.
5 Keys to Boosting Your Emotional Intelligence IQ is customized to meet each client's challenges, needs, and concerns. This program will benefit; Managers, Leaders, Team Members, Executives, Salespeople, Customer Service Reps, and others.
It can be delivered either virtually or in-person as the following:
Relationship Selling – Building Win-Win Relationships One Person at a Time
This presentation is based on Arnold’s best-selling book, “Marketing Boot Camp.” Arnold will show you easy-to-implement, step-by-step strategies to get clients and customers, how to keep them and get enthusiastic referrals by building win-win relationships The focus of this presentation is based on the principle, “You are not just closing a sale, but opening a relationship.” Relationship marketing is the key to your ultimate success.
How to Make Social Networking Work for You
3 Laws of Relationship Marketing
6 Keys to Get Customers Singing Your Praises and Coming Back
The 9/18 Relationship Marketing system to Double or Triple Your Income
How to Build Rapport, Relationships and Connect with Everyone You Meet
Networking Strategies That Build Relationships
18 Little Things You Can Do to Keep Customers Happy
Communication Styles Exercise to Understand Your Style and How to Instantly Understand Others’ Styles
8 Keys to Sales Success
Arnold was a big hit this week! He was full of energy, had great stories, related well to our group, and was funny. The group walked away with specific ways to connect with people at our Holiday Gala party we’re hosting for our customers next week. Thanks for making both of us look good!
Paula Kennedy, Manager Learning Development, Kaiser Permanente
You, of course, knocked their socks off in La Costa with a 9.3 rating. I see the dilemma forming already about breaking tradition and bringing you back for a third year at the Annual meeting!
Beth Hardy, Conference planner, International Foundation of Employee Benefit Plans
What a quality presentation! You couldn’t have done better for us if you had planned years ahead. The quality, attention to detail and preparation were right on the money!
Ron Davis, CSP, Chairman of Security Associates
Thank you so much for the wonderful presentation. People LOVED it! And I think that showed from the number of people that came up to talk with you after the event. Thanks!
Cyndi Rauch, Sales and Marketing Manager, Alpha Systems
I know I said it over and over – I really enjoyed working with you. You’re such a delight in every aspect. Our folks loved you tremendously. We’ll look for ways to work with you! I’ll send you comments from the evaluations – although I’m sure you’ve already heard all of it before: He’s the BEST, Really got a lot out of it, He said stuff we needed to hear, Interesting and Entertaining!
Sandi Redman, Education and Meetings Manager, National Telecommunications Cooperative Association